Overdue payments

We are a collective of digital artists who create award-winning animation for Advertising, Commercials, Character Animation. We Make The Impossible Real.


What happens if payment is not received by the payment due date?

We offer monthly payments or annual payments via EFT

Your invoice should be settled within 7 days of receipt.

Late payment may lead to the web hosting packages and email accounts being suspended. If the invoice remains outstanding for a further period, there is a risk of losing domain names, website content, and email accounts as the hosting package will be canceled. We don’t keep a backup for longer than 14 days.

Overdue payment process

1. Debit order rejection

  1. Cash Invoicing allows 7 days for payment. The amount owing is considered overdue if not settled within this timeframe.
  2. Email and SMS Notification: On the 4th day a reminder SMS is sent to settle outstanding amounts before they become overdue. If payment is not received within the allocated 7 days, an email notification is sent. Email notifications are sent every day until the payment reflects on our bank statement. A few day’s grace may be given, however, immediate action should be taken to ensure that payment reflects on our bank statement as soon as possible. There is a risk of discontinuation of your hosting and email services if payment is delayed.

2. Suspension

The process escalates as follows if there is still no payment:

  1. Email Reminder / Deactivation Notice: Three email reminders and SMSs will be sent to collect outstanding fees before services are suspended.
  2. Deactivation / Suspension: Should payment not be forthcoming and not reflect on our bank statement, the services listed on the outstanding invoice will be deactivated. 
  3. Further, a notice will be dispatched (by email and SMS) notifying you of an account cancellation within 2 days unless payment has been received.
  4. We will accept no responsibility for any loss of data or transactions during this period.

3. Bad Debt leading to account cancellation

  1. Should payment still not be received after the various notifications and then account suspension, the web hosting packages, and email account(s) will be canceled (and the domain name will be deleted). You will then be referred to our Debt Collection Attorneys for Bad Debt.
  2. The web hosting packages and email accounts can be reactivated on full settlement of outstanding payments (another set-up fee will be charged).
  3. We will accept no responsibility for any loss of data or transactions during this period.